1 . WHAT PROTECTIVE MEASURES ARE YOU TAKING FOR COVID-19?+
The health and safety of our community remains our top priority.
We have implemented several company-wide safety measures for the protection of our employees, partners and customers. We continue to closely monitor the evolving COVID-19 public health guidelines.
The following health and safety measures have been implemented in all our stores:
1.Reduced store occupancy
2.Floor markers to illustrate proper social distancing
3.Touch-less hand sanitizer dispensers available for customer use
4.Increased cleaning and disinfecting of frequent contact surfaces
5.Cleaning and disinfecting of cash desk and payment terminals after each use
6.Contactless and digital payments available
7.Team members and customers are required to wear appropriate masks or face coverings
8.Change rooms are temporarily closed
2 . I JUST PLACED AN ORDER, CAN I CANCEL IT?+
Unfortunately once an order is submitted, changes can not be made. Please carefully review your order and read/agree to our Terms prior to completing your purchase.
3 . I EMAILED CUSTOMER SERVICE, HOW LONG WILL IT TAKE THEM TO RESPOND?+
Our customer service team aim to respond to your concern as quickly possible. Please allow 24-48 hours for a representative to contact you.
During releases, please anticipate a slightly longer response time. To avoid any confusion and added volume, please refrain from sending multiple emails regarding your request.
4 . I PLACED MORE THAN ONE ORDER. CAN YOU COMBINE THEM TO ELIMINATE MULTIPLE SHIPPING COSTS?+
Unfortunately, we do not merge orders. Multiple orders will be shipped separately.
5 . WHAT FORMS OF PAYMENT DO YOU ACCEPT?+
We accept ApplePay, GooglePay, original Visa, MasterCard and American Express credit cards. Unfortunately, we do not accept PayPal, Visa/MasterCard Debit or any other prepaid credit cards at this time.
6 . I TRIED TO PLACE AN ORDER AND MY CREDIT CARD DECLINED OR GAVE ME AN ERROR.+
Please contact your financial institution or credit card company for further assistance as this error cannot be resolved on our end.
May we also suggest trying a different web browser — i.e. Safari or Google Chrome, etc.
7 . AM I RESPONSIBLE FOR THE TAXES AND DUTIES ADDED TO MY ORDER?+
That is correct. We are not responsible for any import/customs and/or duties & taxes applied to your order.